Statutory right of withdrawal for customers
Customers have the right to withdraw according to the following stipulation. Herein, the customer is any individual person, which acts in the law for the purpose, which is predominantly neither a part of its commercial nor self-employed professional activity.
Statutory right of withdrawal
The deadline is 14 days after the day,
- in the case of a contract of purchase: when you or a third person indicated by youreceived the last delivered goods. Herein, the third person is not the deliverer.
- In the case of a purchase contract of several goods, which the customer ordered within one order and which are delivered separately: when you or a third person indicated byyou received the last delivered goods. Herein, the third person is not the deliverer.
- in the case of delivery of one good in several pieces or partial shipments: when you or a third person indicated by you received the last delivered goods or piece. Herein, the third person is not the deliverer.
- In case of a purchase contract of periodic delivery of goods over a definitive period: when you or a third person indicated by you received the first delivered goods. Herein, the third person is not the deliverer.In case of several alternatives at same time, the last deadline is valuable.
In order to execute your right of withdrawal, you have to send a mail to:
Owner: Thomas Hummel
or send an email to info(at)contimbre.com.
The mail or email has to contain an explicit declaration about your decision to withdraw the contract. You may use this withdrawal form (please click). The use of the withdrawal form is not obligatory.
You stay within the deadline, if your notice about the withdrawal has been sent within the deadline.
Consequences of Cancelation
In case of an effective cancelation, we are obliged to to return all payments we received from you including delivery costs without delay and latest within 14 days from the moment when we received your withdrawal notice. Excluded from delivery costs are delivery costs which stem from your decision for another option of delivery than the cheap standard delivery option we were offering. For the refund, we will use the same instrument of payment that was used in the primary transaction. Another payment instrument is only used, if we explicitly agreed. In no case, transaction fees will be charged.
We may refuse the refund until the moment we received the goods back or until the moment where you furnished proof that you sent the goods back, depending which moment is the earlier one.
You have to send the goods back or deliver the goods without delay, at latest 14 days from the day, at which you informed us about your withdrawal. The goods have to be sent to conTimbre, Thomas Hummel, Beethovens.30, D79100 Freiburg. You are within the deadline if you send the goods within the deadline.
The costs of return of goods have to be paid by you.
If the value of the goods is decreased because you were using the goods in a way, which is not necessary to test the function and the properties of the goods, we will charge you for the value decrease.